Thank you for visiting the Policy Adda website and/or mobile application (collectively, the "Platform") and for your interest in our insurance-related products and services.

Policy Adda, acting as an insurance intermediary/broker, is committed to protecting the privacy and security of your personal information. This Privacy Notice explains how we collect, use, process, store, disclose and protect your personal information when you access or use our Platform or avail of our services.

As an insurance intermediary/broker, Policy Adda may collect and process your information to facilitate insurance enquiries, quotations, policy purchases, renewals, servicing and other insurance-related services. Where required, your information may be shared with insurance companies, service providers and other authorised parties for processing your requests and providing the relevant services, in accordance with applicable laws and regulations.

This Privacy Notice applies to information collected through the Platform. The Platform may also contain links to third-party websites, including websites of insurers and other service providers. Any information provided directly to such third-party websites will be governed by their respective privacy policies and terms. We recommend reviewing their privacy policies before sharing your personal information.

This Privacy Notice shall be read together with the applicable terms and conditions, agreements and other notices issued by Policy Adda and shall be subject to applicable Indian laws, regulations and regulatory requirements, including those applicable to insurance intermediaries.

Policy Adda may amend or update this Privacy Notice from time to time to reflect changes in applicable laws, regulatory requirements, business practices or services. The updated Privacy Notice will be published on the Platform. Users are advised to review this page periodically for the latest version.

Categories of Personal Information We Collect

Use of Personal Information

We use your personal information to provide and improve our insurance broking and related services. Providing accurate information is important. If you provide incomplete or incorrect information, or request its deletion, we may be unable to provide certain services.

Cookies

We use cookies and similar technologies when you visit our website to enable essential functions, remember your preferences and improve your experience. Strictly Necessary Cookies are required for the secure and proper functioning of the website. Optional Cookies help us understand website usage, improve our services and remember your preferences. You may manage cookie preferences through the cookie banner or your browser settings.

How We Collect Personal Information

We collect personal information only where necessary for insurance solicitation, policy servicing, claims assistance, regulatory compliance and other permitted purposes. Information may be collected through direct interactions (applications, forms, enquiries, claims), and from insurance partners and service providers as permitted by law.

How We Use Personal Information

We may use your personal information to: respond to your enquiries and requests; provide insurance quotations and facilitate policy applications and purchases; provide pre-sale, post-sale, policy servicing and claims assistance; communicate with you regarding policies, renewals, services, updates and relevant offers; improve our website, products and services; maintain records and comply with applicable legal and regulatory requirements; prevent fraud and protect our legal rights; and share relevant information with authorised service providers where necessary.

Legal Basis for Processing

We process personal information on lawful grounds, including: Provision of Services (insurance broking services such as quotations, proposal submission, policy servicing and claims assistance); Legal and Regulatory Compliance; Legitimate Uses (policy renewals, customer support, service management, fraud prevention and business operations); and Consent (where required, particularly for promotional communications — you may withdraw or manage your consent subject to applicable law). We process personal information lawfully, fairly and transparently and only for legitimate and permitted purposes.

Sharing of Personal Information

We may share your personal information where necessary to provide services, fulfil business purposes or comply with applicable law. This may include sharing with: Insurance Companies (to obtain quotations, process proposals, issue or service policies and assist with claims); Authorised Service Providers (for document management, secure data storage, technology and other operational support); Government and Regulatory Authorities (where required by law); and Business Transfers (in case of merger, acquisition or restructuring). We require third parties to maintain appropriate confidentiality and security.

Your Rights

Subject to applicable law, you may have the right to: Access — request information about the personal data processed by us; Correction and Erasure — request correction, completion, updating or deletion of inaccurate or unnecessary personal data; and Grievance Redressal — raise concerns regarding the processing of your personal data. To exercise your rights or raise a grievance, please contact us at info@policyadda.co.in.

Location of Data Processing

Your personal information may be collected, processed and stored in India, subject to applicable law and regulatory requirements. We implement appropriate technical and organisational measures to protect your information.

Data Security

We maintain reasonable technical, organisational and physical security measures to protect personal information against unauthorised access, use, alteration, disclosure, loss or destruction. However, no method of transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

How Long Personal Data is Retained

Policy Adda retains personal data only for as long as necessary for the purposes for which it was collected and as required under applicable laws, regulatory requirements, and business needs.

Data Breach Notification

In the event of a personal data breach, Policy Adda will take appropriate steps to contain and mitigate the breach and make notifications to affected individuals and the relevant authorities, wherever required under applicable laws, including the Digital Personal Data Protection Act, 2023.

Children's Data

Policy Adda does not knowingly process personal data of children below 18 years of age, except where such information is required for insurance-related purposes, such as policyholder or insured member details, and is provided with the consent of the parent or lawful guardian, as applicable.

Grievance Redressal

Policy Adda is committed to addressing privacy-related concerns promptly and in accordance with applicable data protection, insurance, and cybersecurity laws. You may raise your privacy-related grievance with our designated Grievance Officer through the contact details provided in this Privacy Notice. Where applicable, you may further approach the competent regulatory or statutory authority. For grievances covered under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Policy Adda will acknowledge and address complaints within the timelines prescribed under applicable law.

Changes to This Privacy Notice

Policy Adda may update this Privacy Notice from time to time to reflect changes in its practices, applicable laws, or regulatory requirements. The updated Privacy Notice will be published on our website and will be effective from the date specified therein.